At Jasumo Shop, we strive to provide the best shopping experience for our customers. However, as we work with different vendors and product categories, our refund and return policy may vary depending on the type of product purchased. Please read the following carefully:
Alcoholic Beverages & Food Products
We do not accept returns or offer refunds on alcoholic beverages or food items. These products are non-refundable and non-returnable due to safety, legal, and quality control reasons.
SIMs & Wi-Fi Products
All SIM cards, tourist SIMs, and Wi-Fi devices are non-refundable and non-returnable once purchased. Please ensure you review product details carefully before placing your order.
Fashion, Handmade & Artisan Products, Others
For products such as clothing, accessories, handmade crafts, and artisan goods, returns or refunds may be possible depending on the vendor’s individual policy. Customers may contact us at support@jasumo.com to request a return or refund. While we cannot guarantee approval in every case, we will do our best to assist you and communicate with the vendor on your behalf.
Process for Requesting a Refund or Return
If your product falls under the categories eligible for a potential refund or return, please contact us within 7 days of receiving your order with the following details:
Order number
Product details
Reason for the return or refund request
We will review your request and get back to you with further instructions based on the vendor’s policy.
Important Notes
Shipping fees are non-refundable.
Products must be unused, in original packaging, and in the same condition as received to be considered for return.
Approval of refunds or returns is not guaranteed, as final decisions depend on the vendor.
Contact Us
If you have any questions about this policy or wish to start a return request, please contact us at:
COMFYS JAPAN LLC
R Cube Aoyama 3rd Floor, 1-3-1 Kita-Aoyama, Minato-ku, Tokyo 107-0061, Japan
E-mail: support@jasumo.com